Malur
Grama Panchayat

Panchayat Level Grievance Redressal Committee

The Panchayat Level Grievance Redressal Committee is a committee formed to receive, examine and resolve complaints arising from the people of the Gram Panchayat regarding administration or services. Its main objective is to provide justice to the public in a speedy and transparent manner. Complaints can be submitted online or in person by the public.

Composition of the Committee

Panchayat President – ​​Chairperson 

Members

Vice President 

Standing Committee Chairmen 

Panchayat Secretary 

Relevant officials 

An executive officer capable of providing expert advice on the subject matter of the complaint

Member of the ward associated with the complaint

Ombudsman

The Ombudsman is a state-level judicial institution established to hear and resolve complaints about corruption, maladministration, and lawlessness of local self-government institutions and their public representatives and officials. A retired High Court judge is appointed as the Ombudsman by the Governor. The procedures are different and simpler than those of other courts. The Ombudsman is the most cost-effective mechanism for resolving complaints for the public.

Main powers and duties of the Ombudsman.

Powers

Investigate the allegations and pass orders.

Pass an interim order restraining the local government body from taking the specified action.

Impose compensation and fines

The powers vested in a civil court to try a case under the Civil Procedure Act, 1908

The power to requisition the services of any government official, including police officers.

Tasks

Resolve people's complaints

Purify the governance of local self-government institutions.

Conduct a thorough investigation into a complaint contained in a complaint, referred to by the government, or brought to the attention of the Ombudsman.

Matters not covered by the Ombudsman's jurisdiction

Matters that the government has formally and publicly ordered an investigation into

Issues to be resolved by the Local Self-Government Institutions Tribunal

Matters pending before a court under the Commission of Inquiry Act, 1952

A complaint filed after 3 years from the date of the alleged incident (but if there is sufficient reason for not being able to file the complaint, the complaint may be accepted)

Tribunal

The Tribunal is a judicial mechanism for filing appeals/revision petitions against the decisions of local self-government bodies. The Tribunal is a judge of the rank of District Judge. The Government appoints the Tribunal in consultation with the Chief Justice of the High Court. The Tribunals have the power to examine disputes between local self-government bodies and between them and the Government and report their opinions to the Government.

Powers

The powers vested in a civil court under the Civil Procedure Act, 1908, while trying a case

Any proceedings before the Tribunal shall be considered as judicial proceedings under the Indian Penal Code.

An interim order may be issued to stay the proceedings upon the petitioner's application.

Power to issue necessary instructions to local self-government bodies.

Things to keep in mind when filing a petition with the tribunal

Each certified copy of the petition and related documents should be sent along with a bank draft of Rs. 50 in favour of the Tribunal. As many copies as there are opposing parties should be sent.

The appeal should normally be filed within 30 days. However, if there is sufficient reason, an appeal/revision can be filed up to one month after this period.

In cases where an appeal is filed with the Local Self-Government Institutions and is not disposed of within 60 days, a revision/appeal can be filed in the Tribunal within 90 days. However, if there are sufficient reasons, an appeal/revision can be filed within one month after this time limit.

Other grievance redressal mechanisms

Chief Minister's Grievance Redressal Cell

An IT-based Public Grievance Redressal Cell is functioning at the Chief Minister's Office. This cell receives and takes action on complaints related to various offices of the state government and complaints related to local governments. Complaints can be lodged on the toll-free number 1076 or on the portal cmo.kerala.gov.in.

CM with me

CM with Me is a program for people to interact directly with the government. If the public has a complaint, they can call its toll-free number. Officials will listen to the complaint and after answering the phone call, they will forward it to the department to which the complaint is related.

A comprehensive Citizen Connect Center named "C.M. With Me" has been launched to ensure active participation of the people in governance and further strengthen communication between the government and the people. The aim of this center is not only to file complaints but also to listen to the opinions of the people.

Toll free number:- 1800-425-6789.

• WhatsApp number to report service delays and corruption

        8078066060

• Single WhatsApp number to submit complaints regarding waste-free New Kerala

        9446700800

• Public Grievance Redressal (K-Smart) -> Grievances and complaints

• Chief Minister's Public Grievance Redressal Cell: If you do not get justice from the Panchayat, you can directly complain to the Chief Minister through the CMO Portal or through the toll-free number 1076. This will then be routed to the Panchayat itself for immediate action.

The details of the helpline numbers in the state are listed below.